Privacy Policy

What we collect

When you sign up or use Dailer, we collect:

• Account information (name, email, company)
• Usage data (call metadata, timestamps, duration)
• Call transcripts (text only, stored in your dashboard)
• Device information (for the desktop agent connection)

What we don't collect

• Audio recordings — these stay on your local machine
• Call content for training AI models
• Data from other apps on your phone or computer

How we use your data

• To provide and improve the Dailer service
• To send you product updates (you can opt out anytime)
• To respond to support requests
• To detect and prevent abuse or fraud

Data storage and security

Transcripts are stored securely in our database with encryption at rest. Audio recordings remain on your local machine and are never uploaded to our servers. We use industry-standard security practices to protect your account and data.

Data sharing

We do not sell your data. We do not share your data with third parties except:

• Service providers who help us operate (hosting, email delivery)
• When required by law or legal process
• To protect the safety of our users or the public

Your rights

You can:

• Access all data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Export your transcripts at any time
• Opt out of marketing communications

Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use third-party tracking cookies or advertising pixels. See our Cookie Policy for details.

Changes to this policy

We may update this policy from time to time. We'll notify you of significant changes via email or an in-app notice. Continued use after changes constitutes acceptance.

Contact

Questions about privacy? Email us at privacy@dailer.in or use our contact form.